request a return

we will accept returned items that meat all requirements of our refund policy. it is up to our jurisdiction whether these requirements are met, and a refund will only be granted if we believe the products returned meat our policy requirements.

in order for a return to be accepted, the item must be sent back to the shop in its original condition (including tags and original packaging). If the item is received back not in its original condition, a refund will not be granted, and the customer will receive notice of why a refund was not able to be processed. it is up to our discretion whether or not an item is deemed to be in its "original condition" and meets the requirements of our refund policy. if an item is missing any of it's original elements (ex: tags, packaging), or appears to be washed or work, a return will not be granted, and the customer will be notified as to why the item(s) did not satisfy our refund requirements.

if a return is desired, a customer has 7 days from the time the shipment was received to contact our shop and request a return.  please allow 24 hours for a response, not including weekends or holidays. in the form below, please provide your name and email address, and reference the exact items you wish to return in accordance to the packing slip that was shipped with your order.

 the customer is responsible for shipping fees involved in returning an unwanted item. Once we have been notified that a return is requested, the appropriate mailing instructions will be given to allow the customer to return the item in the necessary time window.

reaching out to us via social media (instagram, facebook, etc.) is not an acceptable platform for return requests, as we are not consistently notified of messages on these platforms. returns will only be accepted if requested through the below form, or by emailing us directly at alexandraandwells@gmail.com.

if you do not hear from us within 24 hours of submitting this form, please reach out to us directly by emailing alexandraandwells@gmail.com


I have read and understand the refund policy