contact us

do you have questions about an order?

while we try and do our best to keep up with the status of all the orders that are sent out, there are times it may be easier for you to reach out to us versus waiting for us to reach out to you.  if you have any questions regarding an order that has been placed, please fill out the form below, and include your name and order number in your message. you can also contact us directly by sending an email to alexandraandwells@gmail.com.

If you are requesting a status update or shipping information on an order, please keep in mind our processing time of 3-5 business days.  If it has not yet been 3-5 business days since placing your order, please respect the time it takes for us to individually pack your order. Once your order is ready to ship, you will receive an email with all tracking information.  We ask that you allow for additional processing time during sale events or new product launches.

questions regarding infant loss, pregnancy after loss, or other related experiences?

i share our journey with you in hopes to raise awareness about infant loss, and allow insight into how i am trying to navigate through life after saying goodbye. if you are suffering along this path, just as i was, and just as i am, please feel free to reach out to me. losing my child left me feeling more isolated and alone than ever // i felt as though i was the only one - until i was introduced to the world of amazing women, fathers, and families who had traveled this long, broken road. i would be happy to connect and offer insight, support, or a listening ear, to anyone who is in need.