Our standard fulfillment time is 7 business days. You will recieve a shipping confirmation email with tracking details when your order is ready to ship. Please allow up to 48 hours for your tracking information to update once an email is recieved.

Customized orders typically have an extended fulfillment time. Please reference product listing for estimated fulfillment time.

If you believe your package should have been shipped, and have not recieved a shipping confirmation email, please reach out to us. We do our best to abide by our fulfillment time frames; however, there as a small business, we run into circumstances where orders may be delayed. Please note if you placed your order during a restock or new release event, fulfillment times may be extended.

Yes, we do offer international shipping. Shipping costs are determined by what is ordered, the weight of the package, and the final destination of the package. Please note it is our responsibility to accurately declare all package contents and associated weights on custom forms.

alexandra & wells is not responsible for paying any import taxes or duties associated with international orders. Any additional fees required at the time of delivery are the sole responsibility of the customer.

Once a package leaves our facility and has been scanned into the requested postal service, we no longer hold responsibility for the package. alexandra & wells cannot accept resonsibility or issue compensation for packages that are delivered to incorrect addresses. alexandra & wells cannot accept responsibility or issue compensation for packages that have been marked as delivered to the correct address, but are unable to be located. We are happy to file a claim for the missing package on your behalf, but no refunds or reshipments will be issued until the claim is approved and settled. If you need to file a claim, please reach out to us.

While we always hope that our customers are happy with their purchase, we know that sometimes returns & exchanges are necessary. We are happy to offer an exchange or return for a refund for any full-priced, eligible item within 30 days of purchase. Please keep in mind that all returned and exchanged merchandise must be unworn, unwashed, with all tags still attached.

We are happy to exchange eligible items at no cost to you.
Full returns and refunds are subject to a $15 processing fee.

If you need help with an exchange or return, or have any additional questions, please reach out to us.

Yes! We gladly accept exchanges on eligible items within 30 days of delivery. We suggest referencing our sizing charts to best determine the best individualized fit for you. We know that how something fits is one of the most important parts of keeping our customers happy — when you recieve your order, try it on, and let us know if you need to make an adjustment.

alexandra & wells is happy to exchange any eligible item at no additional cost to you.

If you are wanting to return your order for a refund, once we recieve and approve the returned merchandise, we will issue a refund for the order amount minus return shipping and a $15 processing/restock fee.

We are very mindful in how we price our brand, and unfortunately, our margins are not built to allow for frequent discounts. This allows us to offer what we believe is true and fair pricing for our customers year round.

We do offer free shipping on domestic orders over $150 with code FREESHIP150.

Any other sales, promotions, or coupon codes will be shared via social media and our subscriber list. Not yet a subscriber? You can sign up here and recieve 10% off your first purchase.

All of our inventory is made and finished in small batches in an effort to reduce waste, and ensure that every collection we release is thoughtfully designed to truly represent out brand.

We announce all restocks via social media, as well as through our subscriber list. Not a subscriber? You can sign up to recieve our newsletters here.

We do our best to restock our most loved collections on a continual basis; however, some of our collections are limited releases and will not be restocked once sold out.

Right now, we are unable to offer customization on our regular inventory. Any customization requests that are added in as order notes are unlikely to be honored, and the item ordered will be sent as it was designed.

We are working on building a custom program that will be available in 2023.

We know ordering clothing online without the option to try something on can be difficult — so we do all that we can to assist you in choosing the best fit for you!

We describe the fit & cut of each item on the individual product listing, and also provide a measurement chart for you to reference and compare to clothing that you already own and love.

Still need help? Reach out to us for sizing recommendations.

YES. We are so glad that you are here, and have found a connection to the messages we share through our brand. Our mission is to spread awareness and dialogue surrounding grief, loss & mental health. Our experience with this mission is through the loss of our son, so a lot of what we speak to and about is infant loss. However, we recognize that everyone misses someone, and we hope to be a part of helping everyone tell their own story.

We are sorry to have missed your message! If you are needing to get in touch with us regarding an order, or just to say hello, please reach out to us here.

If you are working with a media or publication platform and would like to get in touch, please email us at hello@alexandraandwells.com and we will get back to you as soon as we can.